{"id":360,"date":"2026-08-06T08:09:28","date_gmt":"2026-08-06T08:09:28","guid":{"rendered":"https:\/\/alexawebservers.com\/blog\/store-terms\/"},"modified":"2026-08-06T09:50:50","modified_gmt":"2026-08-06T09:50:50","slug":"store-terms","status":"publish","type":"page","link":"https:\/\/alexawebservers.com\/blog\/store-terms\/","title":{"rendered":"Store Terms & Conditions"},"content":{"rendered":"

Store Terms & Conditions \/ T\u00e9rminos y Condiciones de la Tienda<\/h2>\n

Effective date \/ Fecha de entrada en vigor:<\/strong> 2026-08-06
Provider \/ Proveedor:<\/strong> Alexa Web Servers \u00b7 info@alexawebservers.com<\/p>\n

EN:<\/strong> By placing an order through this store, the client accepts these terms, the refund policy, and any product-specific conditions shown on the product page and checkout.
ES:<\/strong> Al realizar un pedido en esta tienda, el cliente acepta estos t\u00e9rminos, la pol\u00edtica de reembolsos y cualquier condici\u00f3n espec\u00edfica del producto mostrada en la ficha del producto y en el checkout.<\/p>\n

1. Products and service scope \/ Productos y alcance del servicio<\/h3>\n

EN:<\/strong> Alexa Web Servers sells managed hosting services, AI agent services, and related digital services. The exact scope depends on the product purchased and the information supplied by the client during checkout or onboarding.
ES:<\/strong> Alexa Web Servers vende servicios de hosting gestionado, servicios de agentes de IA y servicios digitales relacionados. El alcance exacto depende del producto contratado y de la informaci\u00f3n facilitada por el cliente durante el checkout o el onboarding.<\/p>\n

2. One-time installation fee for hosting \/ Cuota \u00fanica de instalaci\u00f3n para hosting<\/h3>\n
    \n
  • EN:<\/strong> Managed hosting products may include a one-time installation fee for first-time hosting customers. When it applies, the fee is shown separately at checkout and on the order summary \/ invoice.<\/li>\n
  • ES:<\/strong> Los productos de hosting gestionado pueden incluir una cuota \u00fanica de instalaci\u00f3n para clientes que contratan hosting por primera vez. Cuando aplique, la cuota se muestra por separado en el checkout y en el resumen del pedido \/ factura.<\/li>\n
  • EN:<\/strong> This installation fee does not apply to AI Agent products unless a product page explicitly states otherwise.<\/li>\n
  • ES:<\/strong> Esta cuota de instalaci\u00f3n no se aplica a los productos de AI Agent salvo que una ficha de producto indique expresamente lo contrario.<\/li>\n<\/ul>\n

    3. Billing email, service email, and invoice data \/ Email de facturaci\u00f3n, email de servicio y datos de factura<\/h3>\n
      \n
    • EN:<\/strong> The billing email is used for transactional communications. The service email collected at checkout is used to send tutorials, onboarding instructions, access details, and service credentials.<\/li>\n
    • ES:<\/strong> El email de facturaci\u00f3n se utiliza para comunicaciones transaccionales. El email de servicio solicitado en el checkout se utiliza para enviar tutoriales, instrucciones de onboarding, accesos y credenciales del servicio.<\/li>\n
    • EN:<\/strong> If the client requests an invoice, they must provide accurate legal billing details. The client is responsible for the accuracy of the legal name, tax ID, and billing address submitted.<\/li>\n
    • ES:<\/strong> Si el cliente solicita factura, debe aportar datos fiscales exactos. El cliente es responsable de la exactitud del nombre legal, NIF\/CIF\/VAT ID y direcci\u00f3n de facturaci\u00f3n facilitados.<\/li>\n<\/ul>\n

      4. Payment and activation \/ Pago y activaci\u00f3n<\/h3>\n
        \n
      • EN:<\/strong> Orders are processed after successful payment authorization. The service will be activated in 36 hours after the payment is confirmed. Activation, onboarding, provisioning, or credential delivery may require additional information from the client.<\/li>\n
      • ES:<\/strong> Los pedidos se tramitan tras la autorizaci\u00f3n correcta del pago. El servicio se activar\u00e1 en 36 horas despu\u00e9s de que se confirme el pago. La activaci\u00f3n, el onboarding, el aprovisionamiento o la entrega de credenciales pueden requerir informaci\u00f3n adicional del cliente.<\/li>\n<\/ul>\n

        5. Renewals and recurring plans \/ Renovaciones y planes recurrentes<\/h3>\n
          \n
        • EN:<\/strong> Recurring products renew according to the billing interval shown on the product page and checkout, unless cancelled before renewal.<\/li>\n
        • ES:<\/strong> Los productos recurrentes se renuevan seg\u00fan la periodicidad mostrada en la ficha de producto y en el checkout, salvo cancelaci\u00f3n previa a la renovaci\u00f3n.<\/li>\n<\/ul>\n

          6. Refunds \/ Reembolsos<\/h3>\n
            \n
          • EN:<\/strong> Refunds are handled according to the refund policy and the actual work already delivered for the order.<\/li>\n
          • ES:<\/strong> Los reembolsos se gestionan conforme a la pol\u00edtica de reembolsos y al trabajo efectivamente entregado en el pedido.<\/li>\n<\/ul>\n

            7. Support \/ Soporte<\/h3>\n
              \n
            • EN:<\/strong> Support is provided by email or WhatsApp. Response times depend on the purchased plan and business hours.<\/li>\n
            • ES:<\/strong> El soporte se presta por email o WhatsApp. Los tiempos de respuesta dependen del plan contratado y del horario laboral.<\/li>\n<\/ul>\n

              Contact \/ Contacto:<\/strong> info@alexawebservers.com<\/p>\n","protected":false},"excerpt":{"rendered":"

              Store Terms & Conditions \/ T\u00e9rminos y Condiciones de la Tienda Effective date \/ Fecha de entrada en vigor: 2026-08-06Provider \/ Proveedor: Alexa Web Servers \u00b7 info@alexawebservers.com EN: By placing an order through this store, the client accepts these terms, the refund policy, and any product-specific conditions shown on the product page and checkout.ES: Al […]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-360","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alexawebservers.com\/blog\/wp-json\/wp\/v2\/pages\/360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alexawebservers.com\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alexawebservers.com\/blog\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/alexawebservers.com\/blog\/wp-json\/wp\/v2\/comments?post=360"}],"version-history":[{"count":2,"href":"https:\/\/alexawebservers.com\/blog\/wp-json\/wp\/v2\/pages\/360\/revisions"}],"predecessor-version":[{"id":368,"href":"https:\/\/alexawebservers.com\/blog\/wp-json\/wp\/v2\/pages\/360\/revisions\/368"}],"wp:attachment":[{"href":"https:\/\/alexawebservers.com\/blog\/wp-json\/wp\/v2\/media?parent=360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}